Privacy Policy

1. Introduction

At our store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, place an order or communicate with us.

By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.

2. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

• Full name
• Email address
• Mobile number
• Billing and shipping address
• Company or organisation details

Order Information

• Products purchased
• Order quantity and value
• Customisation requirements
• Shipping and delivery details
• Order history

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data

3. How We Use Your Information

The information collected may be used for:

• Processing and confirming your orders
• Providing customer support and responding to enquiries
• Managing payments, refunds and replacements
• Arranging product delivery and order tracking
• Sending important order and service-related updates
• Improving our products, services and website experience
• Preventing fraudulent or unauthorised transactions
• Sending promotional communication where permitted
• Complying with applicable legal and regulatory requirements

4. Cookies and Website Information

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences and understand how visitors interact with our website.

Cookies may help us maintain your shopping cart, remember login information, analyse website traffic and display relevant content.

You may disable cookies through your browser settings. However, some website features may not work properly when cookies are disabled.

5. Payment Security

Payments are processed through secure third-party payment gateways. We do not directly store complete debit card, credit card, UPI or banking information on our website.

Payment providers may collect and process payment details according to their own privacy policies and security standards.

6. Customer Data

Depending on your interaction with our business, we may collect:

• Contact and identity information
• Order and transaction details
• Customer service communications
• Product reviews and feedback
• Marketing preferences
• Business or corporate order information

7. Data Security

We use reasonable administrative, technical and physical security measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

• Restricted access to customer information
• Secure payment processing systems
• Website and account security measures
• Regular monitoring of suspicious activity

Although we take appropriate precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Third-Party Services

We may share necessary information with trusted third-party service providers who assist us with:

• Payment processing
• Courier and shipping services
• Website hosting and technical support
• Email, SMS or WhatsApp communication
• Analytics and advertising services
• Fraud prevention and legal compliance

These providers receive only the information required to perform their services and are expected to protect it appropriately.

9. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of eligible personal information
• Withdraw consent for promotional communication
• Object to or restrict certain processing activities
• Request information about how your data is used

To exercise these rights, contact us using the information provided at the bottom of this page.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and manage your orders
• Provide customer support
• Maintain financial and transaction records
• Resolve disputes and enforce agreements
• Meet legal, tax and regulatory obligations

11. Children’s Privacy

Our website and services are not intended for children below the age legally permitted to make online purchases.

We do not knowingly collect personal information from children. If such information is identified, reasonable steps will be taken to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements or business operations.

Any updated version will be posted on this page with the revised effective date.